Call Center Manager at Yellowstone Local Rowlett, TX

May 19, 2026

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Call Center Manager job at Yellowstone Local. Rowlett, TX.

Yellowstone Local is proud to represent The Perfect Light, an industry leader in professional lighting.

If you're the kind of person who thrives in fast-paced environments, loves coaching teams, and knows how to create order in the chaos of a high-volume call center, this is your shot to lead something special.

What's in it for You?

Pay: $60,000–$80,000 per year
Schedule: Full-time, 40 hours per week, and on-site in Rowlett, TX
Growth opportunities with a fast-scaling, multi-region company
Stability and support from a 20+ year legacy company with a forward-thinking mindset
Be part of a booming industry; lighting, electrical, and seasonal installations

Why You’ll Love It Here

Leadership role with real authority and responsibility, no micromanaging
Culture of excellence with high standards and team accountability
People-centered environment focused on coaching and developing team members
Strategic influence on operations and long-term customer service success
Collaboration across departments including Field Ops, Warehouse, and senior leadership

Your New Role

Located in Rowlett, TX, you’ll lead the Contact Center team and report directly to the Electrical & Lighting Service Manager. You’ll manage call flow, dispatch strategy, and scheduling while building systems that ensure a premium customer experience every time.

What You’ll Do

Oversee daily call center operations including call flow, job booking, and dispatch board management
Lead scheduling of licensed electricians and project resources, maximizing field efficiency
Build and maintain standard operating procedures, call scripts, and quality standards
Train, coach, and hold Contact Center Representatives and Dispatchers accountable
Handle escalated customer issues with professionalism and quick resolution
Monitor KPIs, dashboards, and technician utilization to identify performance gaps
Recommend process improvements and partner with leadership on operational planning

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

3–5 years of experience in a service call center or dispatch leadership role
Experience in the home services industry (Electrical, HVAC, and/or Plumbing)
Proven success in scheduling, dispatching, or workforce coordination
Strong leadership and coaching capabilities
Must have experience using ServiceTitan software
Excellent decision-making and problem-solving skills under pressure
Strong communication skills and a service-first mindset
Must be able to work on-site in Rowlett, TX

Bonus Experience (Not Required)

Bilingual in English and Spanish

The Perfect Light is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...