!Contact Centre (Part Time/ Full Time)

May 16, 2026

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Start date: 22 Sep 25 (Training will also be on 22 Sep 25, 3-4 weeks training) Location: Raffles Centre Full day temp: Working Days: Monday to Sunday, including Public Holidays Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm) Work Week: 5 days per week Half day temp: Working Days: Monday to Sunday, including Public Holidays Working Hours: 6-10pm, 4 hours per day Work Week: 5 days per week Job Scope
Deliver world class 24 hour one-stop customer service. Handle customer interactions via phone and/ or emails within stipulated timeframe. To cross-sell the bank products and services when appropriate. Actively perform channel migration to automated channels. Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards. Provide continuous feedback on workflow and productivity improvements. Resolve customers’ feedback/ issues within guidelines. Contribute to the Contact Centre in achieving its service targets. Ensure all requests or investigations are completed appropriately. Ensure follow up and fulfill promises made to our customers. Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank. Ensure compliance to waiver empowerment guidelines and zero operational loss. Attention to: Kay Kwok By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. Elitez Pte Ltd | EA Licence: 16C8004| Kwok Kia Wei | Registration No: R2110176
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