Customer Service Representative - Healthcare - Project Based

May 16, 2026

Other Jobs To Apply

No other job posts for this day.

Customer Service Representative - Healthcare - Project Based

Join to apply for the Customer Service Representative - Healthcare - Project Based role at Continuum Global Solutions

Are you an exceptional listener who, when it comes to challenging problems, uses your communication skills, empathy, and willingness to help others to provide a positive experience? Do you want to AIM HIGHER. REACH FARTHER. ACT BOLD. BE PASSIONATE. BE ONE. HELP MANY. BE DIFFERENT. BE YOU, and LEARN MORE. TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring remote Project Based Bilingual Spanish & Non-Bilingual Healthcare Customer Service Representatives who will support inbound calls from U.S. based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.

Responsibilities

Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
Guide callers through troubleshooting, navigating self-service options and using company site and/or products or services
Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping them engaged
Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
Empathize and resolve concerns to simplify the customer’s healthcare experience
Navigate through multiple computer applications with speed & accuracy
Adapt to learn new call types when business needs change and flex support in those areas

Work at Home Requirements

High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services 5G)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use except the headset)
Training will require you to be on webcam 100% of the time (webcam will be provided with training equipment)
Dedicated, quiet, & secured workspace with no distractions
A USB wired headset with noise canceling microphone

Additional Requirements

18+ Years & High School diploma or its equivalent
Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
Medicare and/or Medicaid experience would be a plus
Exceptional customer service, active listening, and verbal and written communication skills
High computer proficiency and navigation of multiple applications
Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
Customer focused personality and a desire to help people

Benefits & Perks

Bilingual Spanish $17 per hour + Overtime during peak needs
Non-Bilingual $15 per hour in training, pay increases to $15.50 after trainings is completed
Access up to 50% of your pay immediately after your shift
Paid, Virtual Training
Remote work environment
Opportunity for Professional Development

About Continuum Global Solutions

Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at

Equal Opportunity Employer

Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA.

Code of Ethics

We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.

Salary Transparency

In compliance with applicable state laws, Continuum includes compensation details in job postings. For this position, the expected pay range is $15-17 per hour, based on experience and qualifications. Continuum is committed to pay equity and transparency in all hiring practices.

Recruitment Integrity

Official recruiting emails will come from an @continuumgbl.com address. Continuum will never request payment from candidates. Report suspicious activity to Corporate.Security@continuumgbl.com.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting, Telecommunications, and Telephone Call Centers

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...