About the position

Executes EHR specific site discovery, education, support, and user analysis to Parkview Health and Connect Clients with a focus on new EHR implementation needs. Travels on-site to new facilities and clients to complete Pre-Go-Live education, including Site Discovery, Classroom Training, and other Pre-Go-Live Readiness needs. Remains on-site to support end users during Go-Live Phase of EHR Implementation. When not on a traveling assignment, will support core EHR Training needs at the Parkview Education Center. Promotes consistent documentation standards, while acting as a liaison on behalf of provider/clinical EHR users. Methods of education include, but are not limited to, educator-led classroom courses, webinars, online courses, and one-on-one education sessions. Performs Instructional Design duties by evaluating, adapting, and developing instruction based on learner needs. Provides hospital and physician-based practice support. Exhibits a learning approach in achieving knowledge proficiency in Epic and other EHR from a functional perspective, while implementing ongoing tactics for knowledge sustainment. Works directly with EHR Instructional Designers to coordinate education needs, feedback, and facilitate education to end users. Responsible to work with providers, clinical, and other staff to help navigate and optimize usage of the EHR and other technology based needs. Collaborates with end users throughout the health system, proactively identifying opportunities for improvement in application functionality or workflow processes related to the Electronic Health Record. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues. Knowledge transfer with co-workers and client base is a foundational component of the position.

Responsibilities

• Executes EHR specific site discovery, education, support, and user analysis.
• Travels on-site to new facilities and clients to complete Pre-Go-Live education, including Site Discovery, Classroom Training, and other Pre-Go-Live Readiness needs.
• Remains on-site to support end users during Go-Live Phase of EHR Implementation.
• Supports core EHR Training needs at the Parkview Education Center when not on a traveling assignment.
• Promotes consistent documentation standards, while acting as a liaison on behalf of provider/clinical EHR users.
• Performs Instructional Design duties by evaluating, adapting, and developing instruction based on learner needs.
• Provides hospital and physician-based practice support.
• Achieves knowledge proficiency in Epic and other EHR from a functional perspective, while implementing ongoing tactics for knowledge sustainment.
• Works directly with EHR Instructional Designers to coordinate education needs, feedback, and facilitate education to end users.
• Works with providers, clinical, and other staff to help navigate and optimize usage of the EHR and other technology based needs.
• Collaborates with end users throughout the health system, proactively identifying opportunities for improvement in application functionality or workflow processes related to the Electronic Health Record.
• Utilizes critical thinking and analytic abilities in seeking and resolving issues.
• Performs basic EHR build functionality, including login block restrictions and user customization.
• Works flexible hours and travels to various organizational locations to meet the needs of the user community.

Requirements

• Minimum requirement of an Associate’s degree in healthcare, education, information technology, or related field.
• Minimum requirement of 3 years experience in education, healthcare or other comparable position.
• Epic Credentialing Status obtained in 1 application, within 2 months of hire.
• Must remain current with all versions of the electronic health record.
• Valid Driver's license required.
• Demonstrates ability to enthusiastically provide education and build relationships.
• Ability to engage classroom participants utilizing adult learning techniques.
• Ability to link content to individual and team success.
• Ability to navigate learning styles within diverse groups.
• Skilled at problem solving, organization, possessing strong attention to detail and demonstrated ability to understand complex issues.
• Must be able to demonstrate a working knowledge of computer/technology skills, including general Microsoft Office products.
• Proven ability to perform multiple priorities and work effectively in an ever-changing and fast-paced environment.
• Ability to communicate, both verbally and written, effectively with technical teams, as well as operational leaders and end users.

Nice-to-haves

• Bachelor's Degree preferred.
• 5 years preferred experience in education, healthcare or other comparable position.
• Demonstrated knowledge of EHR and data analytics preferred.