As the General Manager of tMart in Jordan, you will be responsible for the P&L and overall success of the dark store business of talabat in Jordan. The role will involve leading a team of close to 400 ftes, including 250+ operational staff in the stores.

Key Responsibilities:

• Be responsible for setting the overall commercial and operations strategy for tMart in Jordan.

• Identify new market opportunities together with the team and set targets for revenue and growth while formulating the business strategy with the platform team.

• Identify and pursue opportunities for business growth such as partnerships, collaborations and build relationships with key stakeholders and suppliers.

• Partner with the marketing and growth team to develop strategies for acquisition and retention of customers, including marketing campaigns, analysis of customer clusters and market planning optimization.

• Be accountable for enhancing customer experience by evaluating service quality and customer satisfaction levels and working with the logistics and customer experience team to identify gaps and solve them. 

• Partner closely with the local and regional logistics team to drive and improve delivery experience for our customers.

• Collaborate with the Managing Director of Jordan and the Head of local shops to achieve growth targets and also drive synergies and optimization. 

• Accountability for the P&L of the business and ensuring that financial targets are met. He/She will work closely with the finance team to prepare financial reports and forecasts.

• Responsible for the day-to-day operations of the business, including resolving operational issues and identifying ways to drive process efficiency, improving productivity and optimizing workflows.

• Works closely with the product development team to define product roadmaps, prioritize features and ensure that they are meeting the requirements of the market.

• Identify potential risks to the business and develop strategies to mitigate them.

• Assess market risks, regulatory risks and operational risks that could impact the company’s success.

• At least 10+ years of experience  in e-commerce, quick commerce or consumer retail, or CPG. 

• Experience in building and leading cross-functional teams and have led projects at scale.

• Detail-oriented, structured and knows how to prioritize and problem solve and deliver solutions for the business.

• Driven to succeed and be willing to roll up his/her sleeves when required to get the job done.

• High ability in managing senior stakeholders and building strong relationships. 

• Able to work with ambiguity and see every challenge as a learning opportunity.

• Excellent analytical and communication skills, and always like to be hands-on with several tools.

• Strong interpersonal and intercultural skills, with the ability to inspire others to rally behind a mission.

• Well networked within the CPG industry and with relevant authorities.

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.