HubSpot Operations Specialist — Founder-Led Membership Company (Ongoing Contract)

June 6, 2026

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We're Baby Bathwater Institute (BBI), an 11-year-old curated peer-to-peer membership community for founders and CEOs. ~150 members, growing toward 400+. Revenue from membership and live events. Lean team, high standards, low tolerance for vendor drift.

We're hiring a HubSpot specialist to own our CRM operations end-to-end so our internal team can stop being part-time HubSpot admins and get back to relationship and event work — the things only humans can do.

WHAT YOU'LL OWN

First 4–6 weeks (audit + stabilize):

• Full audit of our HubSpot instance — workflows, lead routing, list hygiene, scoring, attribution

• Identify and fix broken plumbing (known ManyChat → HubSpot gap, deliverability issues, scoring drift)

• Rebuild SQL definitions and lead scoring in alignment with sales + membership criteria

• Build a single monthly reporting dashboard — data-driven, no narrative reports

• Set up clean lead routing and sequences for our incoming salesperson (starts July 7)

• Document existing workflows so nothing lives only in someone's head

Ongoing (5–10 hrs/week):

• Workflow maintenance, new sequence builds, list hygiene, deliverability, attribution reporting

• Be the single point of HubSpot ownership across the team

• Surface problems and propose fixes — we don't want to manage you, we want you running the function

WHO YOU ARE

• 3+ years HubSpot CRM ops experience (admin, operations consultant, or HubSpot Partner background)

• Strong portfolio: actual workflow builds, audits, scoring rebuilds — not "I supported a team that used HubSpot"

• Self-directed operator. You tell us what's broken and how to fix it. You don't wait for tickets.

• Clear written communicator — async-first work, weekly updates, monthly dashboards

• Comfortable owning the function, not "supporting" it

Bonus: HubSpot certifications (Sales Hub, Marketing Hub, Ops Hub), membership or event business experience, Gravity Forms / ManyChat familiarity.

WHAT WE'RE NOT LOOKING FOR

• Agency models where you sell us a senior strategist and we get a junior admin

• Marketing generalists who happen to know HubSpot — we want a HubSpot specialist

• "We'll get back to you next week" pacing

• Anyone who needs to be told what to do every step

HOW WE'LL EVALUATE

Top candidates get invited to a paid 5–10 hour trial:

• Access to our HubSpot instance

• 1–2 page audit summary with the top 5 things broken or under-optimized

• First 30-day priority list

• Paid at your proposed hourly rate

This is how we make the call.

TO APPLY

Please include:

1. Brief intro (3–5 sentences) — who you are and why this role fits

2. 2–3 examples of HubSpot work (audit deliverables, workflow screenshots, dashboard examples)

3. Your hourly rate

4. Your earliest start date

If we're a fit, we'll respond within 48 hours.

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