About the position

The Lead Linen Specialist is responsible for supporting the department management team in the overall daily operations and workflow of the Laundry and Linen program. Includes supervision of team members, professional washing and drying of all items and assisting in the upkeep of facilities and equipment.

Responsibilities

• Work with the management team to oversee daily operations and workflow management to optimize team productivity and meet departmental objectives.
• Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Support in the supervision, guidance, coaching and support of Linen Specialists.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement.
• Address team conflicts constructively and in a timely manner as they arise.
• Ensure cleanliness of the laundry facility.
• Receive deliveries and ensure accuracy of orders.
• Operate commercial washers and dryers in a laundry facility or on-site, professionally wash and dry laundry items, such as linen, terry, blankets, bedspreads, etc.
• Sort, fold, label, and organize company issued laundry items.
• Ensure supplies are prepared in a timely manner for pick-up.
• Responsible for picking up and dropping off supplies (as-needed basis).
• Properly utilize the necessary tools, chemicals, and products to clean to company standards.
• Observe and report any damage or potential hazards.
• Establish and maintain open, collaborative relationships with team members and management team.
• Attend all mandatory individual and team meetings.
• Assist your colleagues and management team when necessary.
• Other duties as assigned because every day is different in hospitality!

Requirements

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience in laundry and linen services is ideal, but similar experience is taken into consideration.
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts