Workday AMS Service Manager

May 26, 2026

Other Jobs To Apply

No other job posts for this day.

<h1>Join Kainos and Shape the Future </h1>At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger.MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: [Implementation] As a Workday Engagement Manager (Senior Associate) in Kainos, you’ll support a more experienced engagement manager in the successful implementation of enterprise scale Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable. You’ll be supported to deliver the complete delivery lifecycle alongside the leadership of internal capability both from functional (HR) and project delivery perspective. You’ll learn to manage all aspects of your project, including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.[AMS] As a Workday Engagement Manager (Senior Associate) in Kainos, you’ll be responsible for ensuring the successful post deployment service delivery of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable. You’ll learn to manage all aspects of your engagement, including governance, planning, resourcing, milestone tracking, commercial management and customer satisfaction. MINIMUM (ESSENTIAL) REQUIREMENTS: • Some lifecycle project experience, either initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management. • Some commercial management and negotiation skills. • Success in identifying and taking appropriate action on opportunities for additional business. • Ability to provide effective pre-sales support, including devising and costing viable, winning solutions working closely with a sales team. • Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project. • Very good customer focus, with experience in a customer-facing, consulting environment. Able to understand customer needs and build relationships. Able to understand when to escalate issues. • Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. • Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision • Able to plan own workload and meet deadlines • Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail • Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times • Awareness of the Kainos story and wider business offering • Awareness of company strategy and how to support it • Able to come up with improvements in tools and/or processes to help the practice • Willing to learn in depth about relevant subject matter e.g., international regulatory requirements • Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)• [AMS only] You will have direct experience in the successful post deployment service delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career. • [AMS only] Experience of adhering to service management disciplines, service level agreements and ISO standards. DESIRABLE • Working in an Agile project environment • PRINCE 2 (or similar) certification• [AMS only] ITIL (or similar) certification • Some functional HR domain expertise including areas such as core HR, recruitment, talent management, absence management and learning and development. • Business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests • Experience of managing distributed team • Experience in managing and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic<h1>Embracing our differences   </h1>At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...