Customer Support Inside Sales Rep

June 13, 2026

Other Jobs To Apply

Job Title Customer Support Inside Sales Rep Location Remote Reports to Tier 1 Customer Support Supervisor About Us Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction. Role Overview We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment. Essential Duties and Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner Identify customer needs and recommend appropriate products or services Guide customers step-by-step through the process of signing up for products and services using the company website and portal Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process Meet or exceed sales, retention, and performance goals Accurately document customer interactions in company systems Resolve customer concerns with patience and a solution-oriented approach Maintain a high level of product and system knowledge through ongoing training Adherent to company policies, procedures, and ethical standards Collaborate effectively with team members and support group decisions QualificationsHigh School Diploma or Equivalent Education Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions Strong problem-solving skills with patience and a positive approach Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines Excellent verbal communication and active listening skills Must have a distraction-free, dedicated workspace suitable for remote work Equipment Requirements (BYOD – Bring Your Own Device) This position requires you use your own equipmentWindows 11 operating system (No Macs or Chromebooks) Minimum of 8GB RAM Ability to connect directly to your modem using an ethernet cable Ability to connect to a USB headset A camera is required for training and meetings Internet speed of at least 50 Mbps download and 25 Mbps upload Company Provided EquipmentHeadset Keyboard Mouse Work EnvironmentRemote position- Must be able to work independently while remaining engaged and responsive to the team Compensation$16-17/hour + Commission eligibility Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks. Apply To This Job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...