Billing/Scheduling Associate II (Remote) - Dermatology

June 6, 2026

Other Jobs To Apply

<h1>Scheduled Hours</h1>40<h1>Position Summary</h1>Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.<h1>Job Description</h1><div><div><div><div><div><div><div>Primary Duties & Responsibilities: </div></div></div></div></div></div></div><ul><li>Obtains insurance information from patients and counsels alternative ways for financial assistance.</li><li>Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.</li><li>Provides patient scheduling services to include collecting demographics and insurance registration.</li><li>Reviews schedule for new patients and makes updates when necessary.</li><li>Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.</li><li>Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.</li><li>Explains billing process to other staff; assists with basic account maintenance activities.</li><li>Assists patients with insurance questions regarding the billing process.</li><li>Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.</li><li>May make daily edits and temporary changes to provider scheduling templates based on physician input.</li><li>Performs other duties as assigned.</li></ul>Working Conditions: Job Location/Working Conditions:<ul><li>Normal office environment.</li></ul> Physical Effort:<ul><li>Typically sitting at desk or table.</li><li>Repetitive wrist, hand or finger movement.</li></ul> Equipment:<ul><li>Office equipment.</li></ul>The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.<h1>Required Qualifications</h1>Education:High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses:No specific certification/professional license is required for this position. Work Experience:Relevant Experience (3 Years) Skills:Not Applicable Driver's License:A driver's license is not required for this position.<h1>More About This Job</h1>WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.<h2></h2><h1>Preferred Qualifications</h1>Education:No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses:No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims<h1>Grade</h1>G06-H<h1>Salary Range</h1>$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.<h1>Questions</h1>For frequently asked questions about the application process, please refer to our <a href="https://hr.wustl.edu/careers/external-applicant-faq/" target="_blank" rel="noopener noreferrer">External Applicant FAQ</a>.<h1>Accommodation</h1>If you are unable to use our online application system and would like an accommodation, please email <a href="mailto:CandidateQuestions@wustl.edu" target="_blank" rel="noopener noreferrer">CandidateQuestions@wustl.edu</a> or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.<h1>Pre-Employment Screening</h1>All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.<h1>Benefits Statement</h1>Personal<ul><li>Up to 22 days of vacation, 10 recognized holidays, and sick time.</li><li>Competitive health insurance packages with priority appointments and lower copays/coinsurance.</li><li>Take advantage of our free Metro transit U-Pass for eligible employees.</li><li>WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.</li></ul>Wellness<ul><li>Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!</li></ul>Family<ul><li>We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.</li><li>WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.</li></ul>For policies, detailed benefits, and eligibility, please visit: <a href="https://hr.wustl.edu/benefits/" target="_blank" rel="noopener noreferrer">https://hr.wustl.edu/benefits/</a><h1>EEO Statement</h1>Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...