Job Summary: Has in-depth knowledge of Epic modules, integrated areas and overall understanding of workflows. Assist manager with planning of staff assignments to support day-to-day maintenance operations, and keep project implementations and upgrades on target as assigned. Participates and coordinates in activities associated with the workflow analysis, data collection, database customization, reporting, system testing, and user training to maintain a quality EMR. Will assist in the responsibility for ongoing support of the EMR, including, but not limited to, new installs, software updates, software upgrades, approved projects and other assigned task via our help desk system during assigned shift or during on-call. Assess assignments and assign tasks to analysts. Communicates with clinical/non-clinical staff both written and orally to further understand needs and/or to relay status updates related to their request. Communicates effectively with other analysts, team leads and managers to ensure that proper readiness and awareness of efforts exist to support assigned timelines at all stages. Evaluates and coordinates release note review, project scopes, and/or user reported request to develop a strategy for implementing approved and prioritized assignments. Must be able to handle multiple assignments in various stages of completion. Evaluates and coordinates team review of EPIC system enhancement programs, such as STARS and Honor Roll, to ensure initiatives are met. Participates, coordinates and conducts meetings involving analysts, team leads, managers, and operational stakeholders to gather data for assignments. Coordinates and conducts meetings with EPIC technical support on a weekly basis or as needed. Documents all work efforts associated with every assignment in a timely manner and with great detail to support audit reviews. At the direction of their management, works and coordinates assignments as prioritized and completes work based on associated timelines, making management aware of any known obstacles. Ensures their team is performing timely review and approval of change management request for the EMR. Provides ongoing guidance to analyst. Performs other job duties as assigned. Follows all policies and procedures while performing job duties. If an analyst lives within a 100-mile radius of campus, they must be able to work from a home office setting as a telecommuter as defined by the telecommuter agreement, unless the position is classified as an on-campus status in compliance with 000-Epic Staffing Model Policy. Experienced telecommuters in good standing have the opportunity to transition to a remote commuter if they relocate outside of a 100-mile radius of campus and meet the requirements of the remote commuter agreement. Demonstrates knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Performance Expectations: Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job. 3 Submit weekly productivity plans w/daily updates on execution status to manager. 3 Successfully demonstrate skills to coordinate and conduct effective interdisciplinary team meetings 3 Maintain effective communication and coordination across all application teams, to include QA and ID collaboration and EPIC technical support 3 Successfully manages release note review and heat ticket prioritization and ensure project timelines are met. Demonstrates the knowledge to provide management with status updates and/or obstacles preventing successful outcomes. 3 Demonstrates knowledge and skills for reviewing, assigning and prioritizing help desk tickets as well as ensuring adequate and timely documentation 3 Demonstrates knowledge and skills to effectively review their team's task/ticket content for appropriate prioritization and ensure change management policies are followed. 3 Successfully implement new system functionality to end users. 3 Successfully implement resolutions to end-user reported issues. 3 Successfully demonstrate the knowledge and confidence required to assume any task assigned 3 Able to perform duties of an Epic Analyst and Sr Epic Analyst as defined in those job descriptions. 3 Proactively troubleshoots system issues. Qualifications: Education/Skills: Minimum of Associate Degree preferred, or equivalent work experience required in a healthcare setting. Ability to learn new concepts and apply them to daily tasks. Detailed oriented, strong analytical, organizational and problem-solving skills. Ability to troubleshoot, investigate and solve issues related to the technical components of the system. Work Experience: Four or more years of work experience in an Epic-based healthcare setting as an application or training build analyst with demonstrated leadership characteristics required. Some positions have an emphasis on experience in patient care, patient accounts, registration, scheduling, claims, and/or health information management. Must have a working knowledge of hospital and/or outpatient operations using an Epic system and be able to use an analytical approach. Organization ability and strong communication skills are required. Additional Certification/Licensure - Obtained based on the required timeframe below: 3 EPIC Certification Within 90 Days of Employment Required **Multiple Epic Certifications for a particular Epic version is required. Certifications must be maintained by required deadlines as assigned. Clinical licensure is highly recommended but not required when there is an emphasis on patient care. **Certification in Epic HIM or Epic Coding** Mental Demands: Exceptional oral and written skills are required. The individual must have the ability to perform as a team member, cooperate with others, manage conflict, prioritize multiple tasks for staff, exhibit leadership, and demonstrate self-motivation. Must be able to perform assignments for the design and analysis of clinical and business needs.