[Hiring] Field Applications Specialist @Roche

June 5, 2026

Other Jobs To Apply

Role Description

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist - Tissue Diagnostics you will:

Act as the primary liaison/customer representative throughout the implementation process and future histology application support.
Plan and coordinate the implementation and customer training, as well as problem-solve issues that arise for customers throughout the life cycle of the solution.
Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training.
Assess customer needs based on personnel, organizational structure, workflow, and maximization of equipment capabilities.
Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.
Identify opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software) to increase sales revenue.
Perform job duties remotely and independently.
Utilize independent judgment and discretion in the analysis of customer needs and issues that arise during and after the implementation process.
Adapt procedures, processes, tools, equipment, and techniques to meet complex requirements.
Independently analyze and resolve most customer questions and problems, referring only the most complex issues to higher levels.
Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
Regular and predictable attendance is an essential function of this highly responsible position.
This is a field-based role - the territory is the United States. 90% travel is expected for this position.
The ideal candidate for this role will reside in Boston or Cambridge, Massachusetts.

Qualifications

Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
3+ years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.

Requirements

Experience with Pharma, Academia and research with Roche Discovery products.
Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra.
Effective written and verbal communication skills, along with project management experience.
Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

Benefits

The expected salary range for this position based on the primary location of Massachusetts is $84,300.00 - $156,500.00.
Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
A discretionary annual bonus may be available based on individual and Company performance.
This position also qualifies for the benefits detailed at the link provided below.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...