Smartsheet is looking for an experienced Manager, Program & Project Management to drive quality, efficiency and internal customer satisfaction as a key member of our Enterprise System team. The Enterprise Systems team manages the development, use, and support of Enterprise Applications at Smartsheet. The Manager of Program & Project Management will lead a team of Enterprise Systems Program and Project Managers, and collaborate with partners across the business to guide projects through all phases including intake, development, testing, delivery, and post go-live support.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Senior Director of Enterprise Systems based at Smartsheet headquarters in Bellevue, WA
You Will:
- Oversee the intake and delivery of cross functional projects
- Establish a cadence of readouts for current projects with the IT Leadership team
- Support project life cycle and milestones, including requirements, scoping, approval, and go live documentation
- In partnership with IT leadership, help drive adoption of standardized business processes for ITIL
- Communicate trade-offs to internal business owners and align on prioritization, factoring in customer expectations, team capacity, and technical feasibility
- Provide guidance to project teams
- Influence and unify teams and partners across departments
- Manage resourcing issues
- Keep Business Operations Counsel Workspace up and going to help project intake and prioritization
- Partner with internal audit to ensure compliance with IT and business controls
- Provide continuous feedback and coaching to the team, conduct performance reviews, and support development planning
You Have:
- 8+ years of focused program/project management
- 5+ years experience working in IT or related disciplines
- 1+ years of experience in people management or team leadership
- Strong understanding of SDLC
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
- Strong interpersonal skills and collaborative work style
- Ability to coach, motivate and build a project manager team
- Resilience, with the ability to adapt under changing business priorities
- Strong understanding of the Agile process
Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!
