Network/Telecom Specialist (3rd shift)

June 6, 2026

Other Jobs To Apply

DataStaff, Inc. is in need of a Network/Telecom Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This position is 100% onsite* Night shift schedule (6pm-2am) Monday – Friday Responsibilities:<ul><li>Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.</li><li>Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.</li><li>Receiving, triaging, documenting, and tracking support tickets through resolution.</li><li>Troubleshooting network, telecom, and connectivity issues affecting 911 operations.</li><li>Communicating with:</li><li>911 Directors and Supervisors</li><li>Telecommunications carriers</li><li>Service providers</li><li>Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.</li><li>Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.</li><li>Maintaining documentation, ticket narration, and operational logs in Salesforce.</li><li>Supporting operational continuity during emergencies, severe weather events, and disaster response situations.</li><li>Monitoring network security, system health, and telecommunications performance across PSAPs statewide.</li><li>Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.</li><li>Providing customer-service-focused support to PSAP personnel throughout North Carolina.</li><li>Help desk / incident management</li><li>Telecommunications support</li><li>Public safety communications support</li><li>The position supports mission-critical emergency communications infrastructure for the state.</li></ul> Required Skills:<ul><li>3 Years - Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.</li><li>3 Years - Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco</li><li>3 Years - Strong writing skills to maintain organized documentation</li><li>3 Years - Knowledge of network cabling, network classification and network topology</li></ul> Desired Skills:<ul><li>3 Years - Experience with VOIP technologies is a plus</li><li>3 Years - Experience in a NOC environment is preferred</li></ul> This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...