Salary range starts at 60k Position Summary The Tourism Partnership Manager plays a critical role in driving awareness to and growing revenue for The Florida Aquarium. This position requires a strategic and detail-oriented individual to manage existing key tourism partnerships with the primary goal to optimize revenue generation and increase audience acquisition. Essential Position Functions Identify, develop, and manage key tourism partnerships including OTA’s, hotels, and tour operators that align with the strategic plan, attendance, and revenue goals Maintain repository of all third-party contractual agreements and reconciliation reports Manage the full lifecycle of external product partnership creation and fulfillment Create comprehensive framework to evaluate the efficacy of third-party reseller partnerships Assist in the processing and fulfillment of all external ticket and product partners needs Develop and maintain strong relationships with the Tampa and other convention and visitors bureaus, tour and travel groups, and other tourism industry organizations Work with the Director of Business Intelligence on strategic pricing to generate competitive product offerings while remaining aligned to our dynamic pricing principals Evaluate net rates per key tourism partnership and make recommendations to support overall revenue generation goals Represent the Aquarium by attending various tradeshows and conferences to generate and enhance tourism partnerships while amplifying awareness of The Florida Aquarium Conduct venue tours and partner with local visitor bureaus to coordinate and host familiarization trips with targeted clients when needed Maintain and generate reports to track the efficacy of each tourism related sales vertical Proactively provide regular briefings for the Business Operations team leadership with accurate and timely reporting on all third-party activities and sales trends Provide assistance, guidance, and operational support to The Florida Aquarium’s Guest Services team to ensure any reseller troubleshooting needs are met in a timely manner Deliver extraordinary customer service to all Aquarium guests and internal customers Understand and align with the Aquarium’s purpose, vision, and values Self-motivated, focused, and must work well in a team and collaborative environment Implements sustainable business practices whenever possible Support TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis Other duties as assigned Education Requirements and Technical Skills Bachelors degree preferred Three to five years of business management experience in entertainment/tourism/attraction industry Knowledge of Microsoft Office Software Multi-lingual a plus This schedule is primarily Monday – Friday with flexibility to meet event requirements, including occasional evenings and weekends. Competencies Leadership - Strong leadership, organizational, process improvement and relationship management skills and the ability to mentor and lead junior staff. Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility. Teamwork — supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals. Planning and organizing — Establishing a course of action with specific long-range goals for the aquarium; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment. Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary. Concern for Detail — Pays attention to every portion of any task, down to the smallest item Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents. Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people Typical Physical Requirements Sitting (2 to 8 hours per day) Standing (8 hours per day) Walking (3 hours per day) Bending/Stooping — Occasionally Squatting — Occasionally Climbing stairs — Occasionally Reaching above shoulders — Occasionally Kneeling — Occasionally Pushing/Pulling — Occasionally Carrying (up to 40 lbs.) — Occasionally Lifting (up to 40 lbs.) — Occasionally Exposure to marked changes in temperature and humidity Driving automotive equipment Exposure to dust, fumes and gases Typing on a computer keyboard Excellent vision for proofing and detail work Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained) More than normal talking More than normal talking on telephone Ability to travel (car) nationally and/or internationally Ability to travel (air) Flexibility in working weekends and evenings Flexibility in working holidays #J-18808-Ljbffr Salary: USD 60000 - 84000 per year Experience: 3 years required