Wholesale Payments Client Success Team Leader

June 6, 2026

Other Jobs To Apply

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.<a target="_blank" href="https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/Career_site_FAQ-1758133253710.pdf">Need Help?</a>If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to <a target="_blank" href="mailto:careers@truist.com?subject=Accommodation%20request">Accessibility</a> (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)<h1></h1><h3>Please review the following job description:</h3>A leadership position responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients. This role is critical in improving client relationships and supporting profitable growth. The Team Leader II role supports the vision, strategic direction and execution of Wholesale services and continuous improvement of the client experience. The Team Leader II ensures the accurate execution and/or resolution of issues related to various wholesale services. Acts as the point of escalation, partnering with other leaders. The Team Leader II is responsible for leading the group, encouraging collaboration within the team and with business partners, and supports teammate engagement and inclusion within Client Success. The Team Leader II is responsible for developing and maintaining effective risk controls through documented procedures and job aids for Client Success as well as key performance, and governance routines. Supports Wholesale Payments in identifying and implementing efficiencies in the products end to end onboarding, and/or client experience. Work is independent and self-directed, with guidance in only complex situations.Essential Duties and ResponsibilitiesFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provides support to the team while partnering with other teams to improve processes, roll out new features/products and advance business initiatives that have major financial impacts to the Company. 2. Keeps abreast of industry trends in Wholesale Solutions by networking with industry contacts, and other activities to identify best practices. 3. Meets sometimes less-clearly defined demands and influences junior colleagues. 4. Maintains strong and open partnerships with Line of Business, Product, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths and opportunities for improvement. 5. Assists in developing and implementing short-term and long-term strategic goals for Wholesale Payments with the view of delivering operational excellence. Communicate overall purpose, mission and values to ensure teammate alignment and effective execution. 6. Participates as a subject matter expert for quality and efficiency projects and activities surrounding continuous best practices, and quality improvement. Assist in development of processes and create procedures to effectively meet or exceed client expectations. Communicate updates and changes to the team as needed. 7. Manages and implement operational policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements. Develop and maintain effective risk governance and operational risk management systems and processes to manage risk and safeguard assets. 8. Works with more senior staff when dealing with complex issues and projects. 9. Direct support to the Wholesale Payments products and solutions, managing capacity needs, meeting, or exceeding established service levels, and driving client satisfaction. 10. Demonstrated ability to lead and achieve desired results. Strong in problem-solving, partnership, communications, persuasion, and negotiation 11. Researches, suggests, and implements more efficient processes to improve quality, enhance client satisfaction, and reduce costs. 12. Responsible for talent related activities including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching and terminations within established policies and guidelines. QualificationsRequired Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in business, Accounting or related field or equivalent work experience. 2. Five or more years direct experience managing a team, performance, and resource allocations. 3. Seven or more years of relevant financial services or related work experience. 4. Demonstrated leadership abilities, innovation, and performance within a production environment. 5. Demonstrated experience in partnering with diverse teams based in various regional locations. 6. Ability to manage and negotiate with senior leadership and alliance relationships. 7. Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity. 8. Strong ability to provide positive client experience. 9. Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives. 10. Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements. 11. Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels. 12. Demonstrated advanced skills in computer applications, such as Microsoft Office Suite. Preferred Qualifications: 1. Degree in Finance, Accounting, Business, Engineering, or another related field. 2. Prior management experience with leading a diverse production team. 3. Previous experience and knowledge in Wholesale Payments. 4. Training, certifications, or additional education related to banking. 5. Five or more years’ experience with project management or Six Sigma certification. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit <a href="https://benefits.truist.com/" target="_blank">our Benefits site</a>. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.<a target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">EEO is the Law</a> <a target="_blank" href="https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/E-Verify_Participation_Poster-1757074518541.pdf">E-Verify</a> <a target="_blank" href="https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/IER_RightToWorkPoster-1757074222028.pdf">IER Right to Work</a>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...