Leave and Disability Examiner

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<p><b>The next part of your journey is right around the corner — with The Standard. </b></p><p></p><p>A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?</p><p></p><p></p><div><b>Job Summary</b></div><div><div><div><div><div><div><div><div><div><p></p><p>The Leave and Disability Examiner reviews, analyzes, and manages short‑term disability, state disability insurance, and related leave claims such as FMLA. This role evaluates eligibility, interprets medical information, and ensures accurate and timely claim decisions. You’ll communicate with employees, employers, and providers, maintain thorough documentation, and deliver a high‑quality customer experience while coordinating disability and leave benefits.</p><p></p><p><b>Key Responsibilities</b></p><ul><li><p>Review and evaluate disability and leave claims to determine eligibility and benefit entitlement.</p></li><li><p>Analyze medical documentation and gather required information from claimants and providers.</p></li><li><p>Communicate claim decisions and updates clearly and professionally.</p></li><li><p>Maintain accurate records and ensure timely processing of claims.</p></li><li><p>Collaborate with internal partners to coordinate disability and leave outcomes.</p></li></ul><p></p><p><b>Skills and Background You’ll Need</b></p><p></p><p><b>Education</b>: High School Diploma or equivalent.</p><p><b>Experience:</b> 2+ years of experience in office administration or customer service</p><ul><li><p>Strong communication skills, both written and verbal</p></li><li><p>Ability to manage detailed information accurately and efficiently</p></li><li><p>Familiarity with leave, benefits, or disability claim management</p></li><li><p>Experience working with medical or claims documentation </p></li></ul><p></p><p><b>Key Behaviors of a Successful Candidate</b></p><ul><li><p><b>Detail Orientation:</b> Reviews information thoroughly, identifies inconsistencies, and ensures accuracy.</p></li><li><p><b>Customer Focus:</b> Builds rapport, listens actively, and responds with empathy and clarity.</p></li><li><p><b>Analytical Thinking:</b> Breaks down information, evaluates options, and makes sound decisions.</p></li></ul></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Why Join The Standard?</b></h1><p></p><p>We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:</p><ul><li style="text-align:left"><p>A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions</p></li><li style="text-align:left"><p>An annual incentive bonus plan</p></li><li style="text-align:left"><p>Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure</p></li><li style="text-align:left"><p>A supportive, responsive management approach and opportunities for career growth and advancement </p></li><li style="text-align:left"><p>Paid parental leave and adoption/surrogacy assistance</p></li><li style="text-align:left"><p>An employee giving program that double matches your donations to eligible nonprofits and schools</p></li></ul><p></p><p>In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about <a href="https://www.standard.com/get-to-know-standard/careers/working-here" target="_blank" rel="noopener noreferrer"><i>working at The Standard.</i></a></p><ul><li style="text-align:left"><p><i>Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. </i></p></li></ul><p></p><p>The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.</p><p></p><p style="text-align:left"><span><span>Salary Range:</span></span></p>21.63 - 29.45<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>Positions will be posted for at least 5 days from original posting date.</span></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...