Experienced Customer Operations Associate – Remote Customer Service Representative

June 5, 2026

Other Jobs To Apply

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading electric utility company, we're committed to powering a brighter future for our customers, and we're looking for talented individuals like you to join our team! **About arenaflex** arenaflex is one of the largest electric utilities in the U.S., serving millions of customers across the country. We're a company that values innovation, teamwork, and customer satisfaction above all else. Our commitment to excellence is reflected in our comprehensive training programs, cutting-edge technology, and dedication to making a positive impact on our communities. **Join our Remote Customer Operations Team!** We're excited to announce direct-hire, remote positions for Customer Operations Associates! As a member of our team, you'll play a critical role in delivering exceptional service to our customers, ensuring their needs are met with care and efficiency. Our next class begins September 8th, 2025, and we're looking for compassionate, people-oriented individuals who thrive on connecting with customers and resolving their issues with empathy. **Key Responsibilities:** • Interact with customers via phone to assist with inquiries and resolve issues in a timely and professional manner. • Provide accurate information regarding orders, billing, and other account management tasks, ensuring seamless customer experiences. • Demonstrate empathy and understanding in all customer interactions, building trust and loyalty with our customers. • Document customer interactions and follow up as necessary to ensure satisfaction, driving continuous improvement in our customer service processes. • Collaborate with team members and leadership to improve customer experience, sharing best practices and expertise to drive excellence. **Education and Experience:** To succeed in this role, you'll need: • To be located in Kentucky, with a strong commitment to serving our customers in this region. • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. • A continuous learner mindset, with a passion for staying up-to-date on industry trends and best practices. • Strong problem-solving abilities and attention to detail, with a focus on delivering accurate and timely resolutions. • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility. • Previous customer service experience is preferred but not required, as we're committed to developing the skills and expertise of our team members. **Benefits and Pay:** As a Customer Operations Associate at arenaflex, you can expect: • Starting pay of $17/hour, with opportunities for growth and advancement based on performance. • Comprehensive benefits package, including medical, dental, and vision insurance, as well as tuition assistance and a 401k and Pension plan. • Flexible work arrangements, including remote work options, to support work-life balance and flexibility. • Ongoing training and development opportunities, with a focus on building skills and expertise in customer service, communication, and problem-solving. **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe in empowering our team members to grow and develop their careers, with opportunities for advancement and professional growth. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional customer experiences and making a positive impact on our communities. **Pre-Employment Checks:** If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, ages, races, colors, sexes, sexual orientations, gender identities, disabilities, and veterans. **Apply Today!** Ready to join our team and start building a brighter future for our customers? Apply now and let's power a brighter future together! Apply Job!

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...