Security Operations Technician 3

June 5, 2026

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Job Description:

Support the dedicated ESS (Enterprise Security Solutions) team within Johnson Controls Security Solutions and other Business Units as required.
Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors.
Maintain customer Security and possibly network equipment to meet compliance standards for their industry.
Objectively and proactively work on Remote Projects and Service Request.
Completes programming assignments within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
Performs work assignments in a safe manner and within specified cost limits.
Keeps up-to-date of changes and new developments in products and technology.
Services CCTV and Access control security systems.
Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment.
Deliver routine and on time reporting to the customer regarding their system, status, health and compliance status.
When needed pre-stage system before deployment and configure to system specifications
Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment.

Requirements:

Degree or Diploma in computer science or related field preferred.
Ability to flexible hours
1 to 3 years’ experience with Access Control and CCTV systems.
Good verbal and written communications skills.
Strong network and computer skills/knowledge.
Excellent problem-solving skills.
Ability to read blue prints/diagrams
Ability to troubleshoot technical issues remotely.

Benefits:

Health insurance
401(k) matching
Paid time off
Flexible work arrangements

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