Call Center Customer Service - FNOL Customer Service Rep - Work...

June 5, 2026

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Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.
Who We Are...
We are in the business of subrogation companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.
Were passionate about throwing company events that bring us together and celebrate each others achievements. Were also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
Who Were Looking For
Were looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients property.
Tiered Support Bonus System
The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!
FNOL Incentive Program
This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMRs tiered support bonus system.
The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
On a Typical Day, Youll
Stuff You Should Know
Required Skills & Abilities
Experience
Okay, But What Are the Perks
Pre-employment drug screenings and criminal background checks are mandatory
CMR offers a full menu of benefits including a matched 401k
CMR is an Equal Opportunity Employer

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...