Experienced Full Stack Customer Account Manager – Mid-Market Customer Engagement

June 5, 2026

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At arenaflex, we're revolutionizing the way businesses connect with their customers through our cutting-edge AI-powered customer engagement platform. As a leading provider of customer engagement solutions, we empower organizations to create dynamic, individualized experiences at scale, driving growth, deepening customer relationships, and delivering joyful customer experiences. With a global presence and a diverse team of innovators, arenaflex is committed to building a culture of innovation, collaboration, and inclusion. We're seeking an experienced Full Stack Customer Account Manager to join our team in the United States. As a key member of our sales team, you'll be responsible for driving the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure. You'll work closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience. **Key Responsibilities:** * Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure. * Develop strategic account plans aligned with both arenaflex's goals and customer objectives, ensuring a high level of customer satisfaction and retention. * Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions. * Execute win/win renewal negotiations to maximize contract value while protecting client relationships. * Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience. * Map out and understand the structure of global, multi-brand customer accounts to identify potential new business units, regions, and use cases. * Identify and engage with influencers and decision-makers within these business units, building strong relationships that foster trust and open up paths to expansion. * Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively. * Work with leadership to test and optimize strategies for customer engagement and revenue growth. **We're Looking for People Who Have:** * Relevant SaaS experience in Sales, Account Management * At least 6 years closing recurring revenue SaaS deals with Enterprise customers with business and technical stakeholders as a part of the buying process * At least 3 years of experience selling to existing customers and driving successful contract renewals * Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non-technical customers * A strategic mindset, with the ability to map and understand complex organization structures of global, multi-brand companies * The ability to effectively connect arenaflex's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges * Strong discovery skills, with the ability to conduct strong discovery with customers to assess value and impact * The ability to utilize discovery findings to identify opportunity and quantify value across all the products and channels that arenaflex offers to customers * Strong ability to multi-thread customer stakeholders, not just during deals, but through the customer lifecycle * A proven track record as a closer, confidently asking for business and discussing value and pricing * Inherent trustworthiness, earning the respect and trust of both customers and colleagues * Excellent problem-solving skills, with a proactive approach to overcoming challenges and achieving goals * A service-oriented mindset, willing to go the extra mile for their clients * A proactive mindset, taking charge of the commercial plan and not waiting to take action * The ability to thrive in an agile, evolving environment * A willingness to experiment and iterate quickly * An awareness of the bigger picture into which our Account Management function fits within arenaflex's plan for sustained success * Effective team player skills, collaborating well with others and prioritizing team success **Bonus Points:** * Technical degree (Bachelors in Computer Science, Engineering, etc.) * MBA * Familiarity with enterprise email marketing and/or marketing automation solutions * MEDDPICC, Value Selling, Command the Message Methodology **Perks & Benefits:** * Paid parental leave * Competitive salaries, meaningful equity, & 401(k) plan * Medical, dental, vision, & life insurance * Balance Days (additional paid holidays) * Fertility & Adoption Assistance * Paid Sabbatical * Flexible PTO * Monthly Employee Wellness allowance * Monthly Professional Development allowance * Pre-tax commuter benefits * Complete laptop workstation **Compensation:** The

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